Most WhatsApp users choose to use the app on their mobile devices, but there are some who opt to use the web interface as well. The web app is called WhatsApp Web, and while, and on the whole, it works well, some people have reported they can’t get it working at all. If that is happening to you, these solutions should help you to fix the issue.
Let’s dive in
- 1 How to Fix WhatsApp Web Not Working:
How to Fix WhatsApp Web Not Working:
When WhatsApp Web stops working, it’s usually down to an issue with your account, your browser or computer or the server so try these steps to see if they fix it for you:
Check WhatsApp Server Status and WhatsApp Account
The easiest way to check both of these is to try using WhatsApp on your mobile device. Send a couple of messages to check – if it doesn’t work on your mobile, it isn’t going to work on the internet either. If it does work on your phone, try the next step:
Log Out and In
Logging in is typically done via scanning the barcode on your mobile device. To log out, you need to go to Menu on the web app and click on Log Out. Log back in and see if it is working; if not, move on to the next step.
Wait, there’s more
Clear Your Browser Cache
Cache files are webs files stored when you go to a website for the first time and are stored offline. These are stored so you can quickly retrieve data when you go to the website again, loading the page much faster. If the cache files have become corrupted, it will affect the page loading. Clear the browser cache files and, when you go back to WhatsApp Web, it should be fine.
Try Another Browser
If it still isn’t working, try accessing the website via a different browser. If it works, you know the problem lies with the original browser. If it doesn’t work, check that you can scan the barcode with your phone as the problem could lie with your camera.
Check The Browser Compatibility
If the problem is with your browser, ensure the browser is compatible with WhatsApp Web and make sure it is up to date. WhatsApp Web doesn’t work with all browsers. For example, while it will work with Chrome, Firefox, Safari, Edge, and Opera, it doesn’t work on Internet Explorer. It also won’t work if your browser version is out of date and/or obsolete.
Check that there are no updates for your browser and, if this doesn’t work, reset the browser. You can also check that any plugins or extensions you are using are not interfering with WhatsApp Web. If any are interfering or using blocking scripts, disable them and try again.
We’re not done yet
Disable Your Anti-Virus and Firewall Temporarily
While these keep your system safe, they do, at times, block genuine applications. To test this, disable your firewall and anti-virus and see if WhatsApp web works ( https://web.whatsapp.com ). If it does, you need to add it to your Firewall and security whitelists to ensure it is allowed through. Please make sure you re-enable your security once you are done.
Try Your Internet Connection, Troubleshooter
The troubleshooter isn’t just for checking a connection; it also checks for other problems that may stop a website from running. Click on your system Start button and go to Updates And Security. Then click on Troubleshoot and choose Internet Connections. See what comes up and if it fixes your issue.
Contact Your Network Admin
If you get a notification from WhatsApp that your Wi-Fi connection is stopping WhatsApp Web from working, you need to contact your network admin and ask them to bypass the traffic to *.whatsapp.net, *.whatsapp.com, and web.whatsapp.com.
Over to you
Have any of these fixed the issue for you? Something should have worked, and you should be able to use WhatsApp Web trouble-free. Let us know how you get on and follow us on Facebook for more tips and tricks.